Editor's Blog

  • Jet and Kingfisher’s crash landings highlight obstacles to tourism take-off

    India has the potential to become a tourism industry superpower but the lack of this government’s will to create an infrastructure for growth has resulted in dismal performances in preceding years, with inbound tourism limited to about half of the outbound tourism that the country generates. It is an industry...

  • Why the inexperienced traveller doesn’t trust online bookings

    India’s travel spend is expected to grow 13 per cent to US$136 billion by 2021, a study by Google India has reported. Indians will spend an additional US$24 billion on online travel bookings over the next three years. The Indian traveller has raised the bar, spending approximately US$94 billion in...

  • Personalisation is the key to the future

    I don’t like chatbots, whether they are verbal or textual in their interface with me. I accept that they cut down personnel costs and streamline human resources requirements when chatbots operate on FAQ mode to interface with clients or guests. ...

  • A pot of golden knowledge at Imex

    Last week for the meetings industry, all roads led to IMEX in Frankfurt. I have been attending this event for several years and have come away every time with a little more knowledge, a little more insight and a lot of product information about event and venue marketing strategies. However,...

  • Time to support Sri Lanka

    We need to support Sri Lanka in this hour of crisis and the devastation of a carefully nurtured tourism industry that rose like a phoenix from the ashes of the 30-year civil war that ended only a decade ago. The last 10 years of hard work, infrastructure development and good...

  • Why your first venue visit should be virtual

    Some old world aspects of the hotel stay experience may never change for guests. The discreet recognition of frequent guests at reception, the acknowledgement by the concierge of preferred restaurant bookings, the memory of an interesting cocktail ordered being remembered by the bartender – all are invaluable and irreplaceable. However,...

  • The art of attracting Indian’s event organisers

    For a meeting destination to gain popularity and staying power to attract clients, it takes more than just a pretty face. The city can be scenic and beautiful with a lot of natural beauty but for meeting clients you need to expand the horizon, just a wee bit more. Firstly...

  • Why Myanmar should be on the radar

    I visited Myanmar recently as part of a Skal International 127 Kolkata event. The delegation was comprised of travel trade professionals with an average of 25 years of experience in the industry. The objective was to identify opportunities for outbound tourism to a neighbouring country where, thus far, visitation has...

  • What price peace of mind?

    Although DMCs provide a service that is critical in the value chain of events, they do not get the same recognition or value perception as the lead contracting event agency – the agency usually makes sure of that! Many naysayers foretold the demise of destination management companies (DMCs) when a...

  • Incentives on the trail of two cities

    When giants embrace, the earth shakes. In an unprecedented and exciting initiative, London and Paris have joined hands to launch a unique two-in-one incentive trip to beat them all. The landmark agreement between the London Convention Bureau and the Paris Convention and Visitors Bureau will see two of the world’s...

  • MENA growth is explosive – but is it sustainable?

    With Expo 2020 appearing on the near horizon in Dubai and the Middle East representing high growth potential for the travel industry, placing a spotlight on the Middle East North Africa (MENA) region is inevitable with new regionally-focused travel markets. Aspiring to create the most sustainable Expo in history, the...

  • Focus on the value delivered by incentives rather than the price

    The objective of incentive travel is simple. It aims to reward top achievers with an impressive and unforgettable experience so that they are motivated to perform better and achieve higher goals. An emerging downside is that incentive travel planners and suppliers are facing such a price sensitive environment that the...